GO-ORTUS GLOBAL LIMITED may provide transportation and logistics services, haulage, vehicle hire and rental, automobile sales and maintenance services, spare parts supply, electronics sales, digital and technology related services, solar related services, and general trading activities. This Refund Policy explains how cancellations, returns, replacements, service credits, and refunds are handled for goods and services purchased or requested through the website or any authorized digital channel.
1. Scope of this Policy
This policy applies to:
a. Road transportation and haulage services
b. Logistics and delivery related services
c. Vehicle hire, rental, and towing services
d. Driving school and training services
e. Automobile repairs and maintenance services
f. Sales of vehicles, motorcycles, buses, trucks, and spare parts
g. Sales of phones, laptops, electronics, CCTV, and related gadgets
h. Solar energy sales, installation, and maintenance services
i. Digital, information technology, graphic design, and networking services
j. General contracts, trading, and merchandise transactions
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, reperformance, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing or pricing error attributable to GO-ORTUS GLOBAL LIMITED is confirmed
c. The wrong item or service was supplied
d. A delivered product is defective on arrival
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service was materially deficient or not delivered substantially in line with the agreed scope and was not corrected within a reasonable time after notice
g. A customer was charged after a valid cancellation became effective
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Consultation or inspection fees already earned
b. Vehicle booking or reservation fees after scheduling or allocation
c. Haulage or logistics fees once dispatch, mobilization, routing, or loading has commenced
d. Repairs, maintenance, diagnostics, or installation work already performed
e. Driving school fees for classes or sessions already attended
f. Custom sourced vehicle parts or special order equipment
g. Electronics, gadgets, or spare parts damaged through misuse, mishandling, power issues, improper installation, or unauthorized repair
h. Digital services already commenced or completed
i. Solar equipment or installation costs already incurred or committed
j. Third party costs already paid to suppliers, vendors, logistics providers, or implementation partners on the customer’s behalf
4. Transportation, Haulage, and Logistics Services
For road transportation, haulage, dispatch, or logistics services, cancellation may not be possible once loading, dispatch, routing, scheduling, or third party coordination has commenced.
Where cancellation is accepted after mobilization has begun, GO-ORTUS GLOBAL LIMITED may deduct reasonable charges for labor, fuel planning, third party logistics, dispatch costs, administrative effort, and any other nonrecoverable expenses already incurred.
5. Vehicle Hire, Rental, and Driving Services
For vehicle hire, rental, towing, or driving related bookings, payments made to reserve time, vehicles, personnel, or route slots may be non refundable once the booking has been confirmed and operational arrangements have begun.
If the customer requests a reschedule, the company may, at its discretion, apply amounts already paid toward a new date or schedule, subject to availability and revised charges.
6. Automobile Repairs, Maintenance, and Spare Parts
Where the company provides repairs, maintenance, diagnostics, electrification, air conditioning work, or spare parts supply, refunds may not be available once technical work has started or once spare parts have been specially sourced, installed, or used.
Where a genuine defect in workmanship is established, the company may choose to reperform the service, replace the affected part where appropriate, or provide another reasonable remedy.
7. Product Returns
For physical goods including spare parts, electronics, gadgets, and accessories, return requests should ordinarily be made within five business days of delivery unless a different period is stated in writing.
Returned items must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase, packaging, manuals, and accessories, except where the complaint arises from wrong delivery or verified defect.
8. Digital, Technology, and Solar Related Services
For online marketing, technology, graphic design, networking, information technology, solar installation, or related digitalized services, payments may be non refundable once project work, setup, registration, configuration, design, installation, or deployment has commenced.
Recurring services, where offered, may be cancelled for future billing cycles, but current billed periods are ordinarily non refundable unless otherwise agreed.
9. Refund Review Procedure
To request a refund, replacement, exchange, or billing review, the customer should contact GO-ORTUS GLOBAL LIMITED using the support details published on the website and provide:
a. Customer name
b. Invoice, order number, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting documents, screenshots, photos, or correspondence where relevant
The company may investigate the request and ask for additional information before making a determination.
10. Available Remedies
Where a claim is accepted, GO-ORTUS GLOBAL LIMITED may choose the most appropriate remedy depending on the circumstances, including:
a. Reperformance of service
b. Technical correction
c. Replacement item or part
d. Exchange
e. Service credit
f. Partial refund
g. Full refund
11. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing timelines may depend on banks, payment processors, and other intermediaries.
12. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. GO-ORTUS GLOBAL LIMITED reserves the right to contest unjustified chargebacks and to suspend future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.